Legal Case Management Software
Iken Legal Case Management software is both powerful and flexible. It’s the ideal application for lawyers and other professionals dealing with casework, whether their work is process-led or professionally-led, as all case-related information is entered in one place only and is at hand to all members of the team working on that case.
Iken Case Management software frees busy teams from background tasks so that they can concentrate on client care and excellence and as a result Iken has become the leading Case Management solution for public sector legal teams.
Case Management Software - features at a glance:
- One central location for all case information
- Integrated document and email management
- Efficient document assembly with templates and precedents
- Shared contact management for clients and other business relationships
- Wide range of workflows for appropriate levels of automation
- Diary and event management for key dates and deadlines
- Automated time recording
- Powerful reporting tools
These features ensure that this case management software delivers:
All case related information at your fingertips
All documents are stored in the central database; that’s emails, letters, acknowledgements, meeting agendas, forms, or any other kind of document. View all the documents related cases to based on a certain standard; all the documents associated with a particular contact; or all the documents owned by one person or typed by another.
Iken’s extensive email integration (including Outlook, Lotus Notes and other packages), means that you can save emails and attachments to an appropriate case at the touch of a button, helping you to stay on top of your inbox.
Optional scanning facilities are also available so that incoming letters can be stored alongside other documents and emails. Alternatively, the case management software will inter-operate with corporate document imaging systems.
Reduced time spent on document creation and management
With the use of customised templates, precedents and workflows, documents are created, stored and managed in real-time within the Iken Case Management software system. You can also relate parties to a file and link contact details to pre-populate templates, avoiding the unnecessary overheads of typing details in every time.
Easier client care and business networking
Iken's software delivers an organisation-wide, shared contact database to aid collaboration and ensure that team members have access to the very latest information. Contact details can be automatically inserted appropriately into forms and precedents. It is also easy to determine all the files and cases associated with a particular contact at any one time to assess whether there are any conflicts or areas of risk.
Work is appropriately automated
Workflow may be heavily controlled or largely free-flowing, with Iken’s three levels of workflow providing appropriate levels of automation depending on the type of work being carried out. A number of standard workflows already exist for legal case management in particular.
Diary and event management
Iken Case Management software can be fully integrated with your diary system, supporting diary management with automatic scheduling, reminders for bring forward dates and key date chain management to ensure that you keep on top of appointments and activities.
Automated time recording
Optional automated time recording is designed for professionals who need to track time in order to recharge clients, plan budgets and monitor workloads. Individuals are able to record and track the time they have spent on emails, documents, task list items, meetings or other matters and allocate appropriately without adding to their administrative load. Iken time recording is delivered with a suite of management reports for the purposes of client billing, departmental cross charging, budget allocation, workload monitoring and personal time management.
Reporting - automated and user-defined
In addition to a set of standard reports, Iken allows user-configurable reporting to suit different organisational needs. Reports can be defined and scheduled to run at set intervals, delivered in a format ready for publication, or exported to Microsoft Excel for further manipulation.
Know–how – easy sharing of best practices and support for CPD
In addition to the team-based sharing of case, matter or project-based information, professional teams often require the ability to share a library of intellectual capital including best practices, industry guidelines, regulations or other standard documents. Iken Case Management software does just that, providing a repository of information available locally, or from the internet. It’s the perfect tool for supporting continuous professional development.
Records management
This is increasingly important in the context of the Freedom of Information Act (within the public sector) and for Discovery & Disclosure purposes (within the private sector). Iken contains an audit trail of the management of all records of every kind, from cases, matters and projects through to individual documents and emails. Records management also extends to the records of individual people and businesses associated with different tranches of work, to assist with internal operation of Data Protection principles.
Contact us to find out how Iken can enhance your case management, or to arrange a demonstration of Iken’s legal case management software.